Order Delivery Guide

Thank you for shopping at www.supgolfclubs.com. This guide explains everything you need to know about how we process and deliver your orders.

Our Shipping Base

We operate from one dedicated warehouse to ensure every order receives the same attention to detail. Our shipping address is:

206 W Ironwood Dr, , Idaho 83814, United States

All packages leave from this location. We do not use third-party fulfillment centers or drop-shipping arrangements.

Order Preparation Time

Once we receive your order and payment confirmation, our staff begins gathering your items. This preparation phase takes 48 hours.

Here is what happens during preparation:

Staff locate each item in our warehouse
Products are checked against your order for accuracy
Each item is inspected for any quality issues
Items are carefully placed in shipping boxes or envelopes
Padding and protective materials are added as needed
The package is sealed and weighed
A shipping label is created and attached
The package is moved to our outbound area for carrier pickup

Preparation days are business days only. Saturday, Sunday, and national holidays do not count toward the 48 hours estimate.

Shipping Time

After your package is picked up by the carrier, the shipping time begins. Most customers receive their order within 3-5 businessday after pickup.

Shipping time varies based on several factors:

How far you live from our warehouse
The shipping method selected at checkout
Current volume at the carrier’s sorting centers
Weather conditions along the delivery route
Whether the address is residential or commercial

The 3-5 businessday estimate applies to the continental delivery area. Remote or rural locations may require additional time.

Putting It All Together

To know when to expect your order, use this simple formula:

Step 1: Allow 48 hours for us to prepare your order

Step 2: Allow 3-5 businessday for the carrier to deliver

Total: 48 hours + 3-5 businessday from your order date

Some orders prepare faster than the estimated time. If that happens, your delivery will arrive earlier than the total estimate above.

Tracking Your Order

Once the carrier scans your package at our facility, we will send you tracking information. This usually happens at the end of the 48 hours preparation window.

Tracking numbers may take up to 24 hours to show activity in the carrier’s system. If your tracking number shows no updates after two full days, please contact us.

What Can Cause Delays

While we work hard to meet our estimates, some things are outside our control:

Blizzards, hurricanes, floods, or other severe weather
Major holidays when carriers are closed or overwhelmed
Incorrect shipping address entered during checkout
Carrier misrouting or scanning errors
Delivery attempted when no one was home
Package held at customs for international orders

If your order is delayed beyond 48 hours + 3-5 businessday + 3 extra days, please reach out so we can help.

Questions About Delivery

If anything about our shipping process is unclear, or if you need help with an existing order:

Visit our contact page to send us a message

For fastest service, include your order number and let us know whether you need help with preparation, tracking, or a delayed delivery.

Thank you for choosing www.supgolfclubs.com. We appreciate your business and look forward to serving you again.